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Cancellation Policy

At GoParos, many of our experiences are private, custom, limited-availability, or operated together with trusted local partners. Because boats, hosts, crews, guides, escorts, drivers, and activity providers often reserve specific time slots exclusively for our guests, we use a clear cancellation policy to protect travellers, operators, and the quality of the experience.

By confirming a booking or completing payment, the client accepts the cancellation terms below.

Customer Cancellations

Cancellations made more than 45 days before the experience

Cancellations made more than 45 days before the scheduled experience date are eligible for a full refund, minus:

  • Card processing fees
  • Bank transfer fees
  • Payment provider fees
  • Any confirmed non-refundable supplier or operator costs

If no such costs have been incurred, the refundable amount will be returned according to the original payment method whenever possible.

Cancellations made 8 to 45 days before the experience

Cancellations made 8 to 45 days before the scheduled experience date are subject to a 30% cancellation fee.

This means the customer may receive a refund of the amount paid, minus 30% of the total booking value and any applicable payment processing, bank, or supplier-related fees.

Cancellations made 7 days or less before the experience

Cancellations made 7 days or less before the scheduled experience date are 100% non-refundable.

At this stage, operators, boats, hosts, crews, or other partners may have already reserved the date, declined other bookings, prepared materials, or committed time and resources for the experience.

Same-day cancellations, no-shows, and late arrivals

The following are treated as last-minute cancellations and are 100% non-refundable:

  • Same-day cancellations
  • No-shows
  • Late arrivals that prevent the experience from taking place
  • Failure to arrive at the agreed meeting point on time
  • Failure to provide the necessary information required for the experience

Guests are responsible for arriving on time and being reachable through the communication details provided during booking.

Date Changes and Rescheduling

Date changes may be possible depending on:

  • Availability
  • Operator approval
  • Weather and sea conditions
  • The type of experience booked
  • How close the request is to the scheduled date

Requests to change the date are not guaranteed, especially for private, custom, or high-demand experiences.

When possible, GoParos will always try to help reschedule the experience, but last-minute date changes may be treated as cancellations if the operator or partner cannot accommodate the change.

Changes to Confirmed Experiences

If a customer requests to change from one confirmed experience to a different experience, the original booking will be treated as a cancellation of the original experience.

This means that the cancellation terms for the original experience will apply, based on the date the change request is made.

A new experience will only be confirmed if:

  • The new experience is available
  • The relevant operator or partner approves the request
  • Any price difference is paid before confirmation
  • Any cancellation fees, supplier costs, or non-refundable amounts from the original booking are accepted

Changing to a different experience is not guaranteed, especially for private, custom, high-demand, or third-party operated experiences.

GoParos will always do its best to help when plans change, but once an experience has been confirmed, switching to another experience is considered a cancellation of the original booking unless otherwise agreed in writing by GoParos and the relevant operator or partner.

If the original experience cannot operate due to weather, safety, sea conditions, operator availability, or another unavoidable reason from the operator’s side, GoParos will do its best to offer a suitable alternative, reschedule the experience, or provide a refund depending on the situation and supplier policy.

Weather, Sea Conditions, and Safety

For outdoor, boat, sea, and weather-dependent experiences, safety always comes first.

If GoParos or the operating partner determines that an experience cannot safely take place due to weather, sea conditions, operational reasons, or other safety concerns, we will offer one of the following options whenever possible:

  • Reschedule the experience to another available date
  • Offer an alternative experience of equal or similar value
  • Provide a refund, depending on the situation and the supplier or operator policy

Weather-related decisions are made by GoParos and/or the operating partner. A guest’s personal preference not to attend due to weather, when the operator confirms that the experience can safely take place, may be treated as a customer cancellation.

Private, Custom, and Third-Party Operated Experiences

Some GoParos experiences involve third-party operators, boats, hosts, escorts, instructors, drivers, venues, or activity providers.

For these experiences, supplier-specific cancellation terms may also apply. If different or stricter terms apply to a specific booking, they will be communicated before confirmation whenever relevant.

This may apply to:

  • Private boat tours
  • Sailing trips
  • Catamaran cruises
  • Custom island tours
  • Food and wine experiences
  • Pottery workshops
  • Outdoor activities
  • Transfers and transport services
  • Private events
  • Group bookings
  • Experiences requiring advance preparation or reserved partner availability

Refunds

Approved refunds are processed back to the original payment method whenever possible.

Refund times may vary depending on:

  • The payment provider
  • The customer’s bank
  • The payment method used
  • Any international transfer processing times

Card processing fees, bank charges, currency conversion costs, and payment provider fees may not be refundable.

Force Majeure and Unforeseen Events

GoParos is not responsible for cancellations, delays, or changes caused by events outside our reasonable control, including but not limited to:

  • Severe weather
  • Unsafe sea conditions
  • Port restrictions
  • Strikes
  • Natural disasters
  • Government restrictions
  • Medical emergencies
  • Transport disruptions
  • Supplier or operator emergencies
  • Other force majeure events

In these cases, GoParos will do its best to find a fair solution, such as rescheduling, offering an alternative experience, or applying the relevant supplier policy.

Booking Confirmation

A booking is considered confirmed once payment, deposit, written confirmation, or another agreed booking arrangement has been completed.

By confirming a booking, the customer agrees to this cancellation policy and any booking-specific terms communicated before confirmation.

Contact

For cancellation, change, or rescheduling requests, please contact GoParos as soon as possible.

All cancellation or change requests must be made in writing by email, WhatsApp, or another confirmed written communication channel.