GoParos Experiences & Bookings
These Terms & Conditions apply to experiences, tours, activities, transfers, services, and bookings arranged through GoParos.
By making a booking, confirming an experience, completing payment, or accepting a booking confirmation, the customer agrees to these Terms & Conditions, the GoParos Cancellation Policy, and any booking-specific terms communicated before confirmation.
Bookings
A booking is considered confirmed once GoParos has issued written confirmation by email, WhatsApp, booking form, payment confirmation, voucher, or another confirmed written communication channel.
Some bookings may require full payment, a deposit, or written confirmation before the experience is secured.
Availability is not guaranteed until the booking has been confirmed by GoParos and, where applicable, by the relevant operator or partner.
Pricing
Prices are shown per person, per group, per vehicle, per boat, or per service, depending on the experience.
Unless stated otherwise, prices may include applicable taxes, fees, or standard inclusions listed on the relevant experience page or booking confirmation.
Prices may vary depending on:
- Season
- Group size
- Private or shared format
- Route or itinerary
- Duration
- Operator availability
- Special requests
- Add-ons or optional extras
Any price difference, upgrade, extra service, or additional cost must be agreed and paid before confirmation.
Payments
Online payment, card payment, bank transfer, payment link, or another agreed payment method may be used depending on the booking.
If online payment is selected, payment may be required before the booking is confirmed.
If bank transfer or another offline payment method is offered, the customer must follow the instructions provided by GoParos. The booking may not be fully confirmed until the payment is received or proof of payment is accepted.
Payment confirms acceptance of the GoParos booking terms and cancellation policy.
Customer Cancellations
Cancellation terms are based on the GoParos Cancellation Policy, unless different terms are clearly communicated for a specific experience before confirmation.
The general GoParos cancellation structure is:
- More than 45 days before the experience: full refund, minus any payment processing fees, bank fees, or confirmed non-refundable supplier/operator costs.
- 8 to 45 days before the experience: 30% cancellation fee.
- 7 days or less before the experience: 100% non-refundable.
- Same-day cancellations, no-shows, or late arrivals that prevent the experience from taking place: 100% non-refundable.
Some private, custom, high-demand, third-party operated, or supplier-specific experiences may have different or stricter cancellation terms. If so, these will be communicated before confirmation whenever relevant.
Full cancellation details are available on the GoParos Cancellation Policy page.
Changes to Confirmed Bookings
Requests to change the date, time, number of participants, route, meeting point, boat, vehicle, activity, or other booking details are subject to availability and operator approval.
GoParos will always do its best to help with reasonable change requests, but changes are not guaranteed once a booking has been confirmed.
Any approved change may require:
- Operator approval
- Availability confirmation
- Payment of any price difference
- Acceptance of any supplier costs or non-refundable amounts
- Written confirmation from GoParos
Changes to a Different Experience
If a customer confirms one experience and later decides they no longer want the originally confirmed experience, and asks to switch to a different experience, the original booking will be treated as a cancellation unless otherwise agreed in writing by GoParos and the relevant operator or partner.
This means the cancellation terms for the original booking will apply based on the date the change request is made.
A new experience will only be confirmed if:
- The new experience is available
- The relevant operator or partner approves the request
- Any cancellation fees or supplier costs from the original booking are accepted
- Any price difference is paid before the new experience is confirmed
This protects guests, GoParos, agency partners, and local operators who may have reserved time, declined other bookings, or prepared specifically for the original experience.
Weather, Sea Conditions, and Safety
Some experiences may be affected by weather, sea conditions, safety concerns, port restrictions, or operational conditions.
If GoParos or the operating partner determines that an experience cannot safely take place, GoParos will offer one of the following options whenever possible:
- Reschedule the experience to another available date
- Offer an alternative experience of equal or similar value
- Provide a refund, depending on the situation and the relevant supplier/operator policy
Weather and safety decisions are made by GoParos and/or the operating partner.
If the operator confirms that the experience can safely take place, but the customer personally chooses not to attend, this may be treated as a customer cancellation.
Late Arrival and No-Show
Customers are responsible for arriving on time at the agreed meeting point.
Late arrival may result in:
- A shorter experience
- Missed departure
- Additional waiting fees
- Cancellation without refund
No-shows are 100% non-refundable.
Customers are also responsible for being reachable through the contact details provided during booking, especially by phone, email, or WhatsApp.
Third-Party Operators and Local Partners
Some GoParos experiences are operated by trusted local partners, including but not limited to boat operators, skippers, hosts, escorts, instructors, drivers, venues, activity providers, and other local service providers.
In these cases, GoParos may act as the booking, coordination, or customer support partner, while the local operator delivers the actual service.
Customers agree to follow the safety instructions, rules, timing, and requirements of GoParos and/or the operating partner.
Guest Responsibilities
Customers are responsible for:
- Providing accurate booking information
- Arriving on time
- Following safety instructions
- Informing GoParos of any relevant medical, mobility, dietary, or accessibility requirements before confirmation
- Bringing any required documents, clothing, footwear, swimwear, sun protection, or personal items
- Respecting local laws, the operator’s rules, and other guests
GoParos and/or the operator may refuse participation if a guest behaves unsafely, refuses to follow instructions, arrives under the influence of alcohol or drugs, or creates risk for themselves, staff, operators, or other guests.
In such cases, refunds are not guaranteed.
Itineraries and Experience Details
Experience descriptions, routes, stops, durations, timings, and inclusions are provided in good faith and may vary depending on weather, sea conditions, safety, traffic, availability, seasonality, operator decisions, or other practical factors.
GoParos will always aim to deliver the experience as described, but reasonable adjustments may be made when necessary to protect safety, quality, and timing.
Refunds
Approved refunds are processed back to the original payment method whenever possible.
Refund times may vary depending on:
- The payment provider
- The customer’s bank
- The payment method used
- International transfer processing times
Card processing fees, bank charges, currency conversion costs, payment provider fees, and confirmed supplier costs may not be refundable.
Force Majeure and Unforeseen Events
GoParos is not responsible for cancellations, delays, changes, or missed services caused by events outside our reasonable control, including but not limited to:
- Severe weather
- Unsafe sea conditions
- Port restrictions
- Strikes
- Natural disasters
- Government restrictions
- Transport disruptions
- Medical emergencies
- Supplier or operator emergencies
- Other force majeure events
In these cases, GoParos will do its best to find a fair solution, such as rescheduling, offering an alternative experience, or applying the relevant supplier/operator policy.
Liability
Participation in experiences, tours, activities, transfers, boat trips, and outdoor activities may involve personal risk.
Customers participate voluntarily and agree to follow all instructions provided by GoParos, hosts, escorts, skippers, drivers, instructors, operators, and local partners.
GoParos is not responsible for loss, injury, damage, delay, cancellation, or additional costs caused by customer negligence, failure to follow instructions, third-party actions, weather, sea conditions, force majeure events, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to limit any rights the customer may have under applicable law.
Booking-Specific Terms
Some experiences may have additional terms, including different cancellation rules, minimum participant numbers, age restrictions, health requirements, safety requirements, or supplier-specific conditions.
Where applicable, these will be communicated before confirmation whenever relevant.
Contact
For booking support, cancellations, changes, or rescheduling requests, please contact GoParos as soon as possible.
Email: hello@goparos.gr
All cancellation or change requests must be made in writing by email, WhatsApp, or another confirmed written communication channel.